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Mid Essex CCG & PALS

For further details about the Mid Essex Clinical Commissioning Group (MECCG), please click the link below.

www.midessexccg.nhs.uk

PALS is a Patient Advice and Liaison Service for people using the NHS. It's there to help you whether you be a patient, carer, relative or friend to resolve any problems as quickly and easily as possible, and to provide any information you may require.

PALS was set up to help patients, their families, and carers get the best service possible from their GPs, dentists, pharmacists and opticians. PALS does this by listening to patients' concerns as well as their suggestions about improvements to services. PALS is confidential, non-judgemental and independent, and the service helps to enable patients to make the most appropriate and informed choices about their own health care.

At PALS we can offer:

  • Help to sort out problems quickly on your behalf
  • Advice on how to become involved in the development of NHS Mid Essex CCG services
  • Information on services available locally, both NHS and other agencies and how to access them
  • Help to manage a complaint informally if you would prefer not to go through the formal complaints procedure
  • Guidance on the formal complaints procedure if we are unable to resolve your problem
  • A listening ear to suggestions and ideas to help us improve services

PALS does not:

  • provide counselling
  • deal with or investigate formal complaints
  • provide a complaints advocacy service

Confidentiality

PALS is a completely confidential service and we will not speak to anyone about you or the issues raised without your permission. Your enquiry will remain anonymous, but in order to ensure all concerns are brought to the attention of the correct NHS staff to enable service improvement, we keep confidential records of all enquiries. We can also communicate in different languages, via an interpreter, and make use of other communication methods where necessary.

How to contact Mid Essex CCG PALS and other providers

Telephone 01245 459 459 (office hours 9:00am - 4:00pm, confidential voicemail available out of hours)

Note: in order to ensure the highest standards of customer care, calls to and from our Patient Experience Team will be recorded and monitored for quality and training purposes.

E-mail us

Write to The Patient Experience team:

PALS: NHS Mid Essex CCG
Wren House
Hedgerows Business Park
Colchester Road
Chelmsford
Essex
CM2 5PF

Please ensure you include your full name and address on any correspondence as we will need this when we contact you regarding your concerns.

We aspire to be a CCG that involves you in everything we do.

Promoting equality is at the heart of NHS Mid Essex CCG values. We work to ensure that we commission services fairly and that no community or group is left behind when we make commissioning decisions on behalf of our population, especially in relation to meeting the challenges the NHS face, as outlined in the Long Term Plan.

To seek your input, we listen to you on a regular basis, ask for your experiences and feedback and continue to work alongside you to make sure local NHS services are the best they can be. Your involvement is invaluable to us and there are lots of ways to participate in decision-making and have your say.

https://midessexccg.nhs.uk/get-involved

Engage is our newsletter for patients, stakeholders and local residents.

Published quartlerly, it covers:

  • What's new in the local NHS,
  • How people can get involved with health commissioning,
  • Updates from partner organisations and providers.

Latest magazine can be found here:

https://midessexccg.nhs.uk/get-involved/engage

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