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To request an urgent appointment for today or tomorrow (Monday to Friday):
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 7 days:
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
However you choose to contact us, we may offer you a consultation:
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
It is your responsibility as a patient to cancel any appointment you have made in reasonable time so that another patient can benefit from the appointment slot. Even if you are unable to avoid cancelling at short notice, often the receptionist will know of another patient who can use the appointment. Please always try to let us know If you cannot attend an appointment for any reason. Thank you.
To cancel your appointment:
If you need medical help now, use NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
From 1 October 2025, there will be a small change to how you manage your hospital or specialist referrals. You’ll now be supported directly through the NHS e-Referral Service (e-RS), which gives you more control and flexibility when booking your appointment.
What happens if I’m referred?
If your GP refers you to a specialist, you may be asked to book your own appointment using the NHS e-Referral system.
You’ll receive a letter within a few weeks explaining:
What you’ve been referred for
The hospital or clinic options available to you
How to book your appointment
How to book or manage your referral
You can book or manage your appointment in a way that suits you:
Online at www.nhs.uk/referrals
By phone via the National Booking Service on 0345 608 8888 (Textphone: 0345 850 2250)
Open Monday–Friday: 8am–8pm
Weekends and bank holidays: 8am–4pm
If you have a question about your appointment or referral, please contact the hospital or service provider directly.
Additional support while you wait
We understand that waiting for specialist care can be difficult. There are local services that can help support your health and wellbeing during this time:
Essex Wellbeing Service
Offers practical, emotional, and health support.
Call 0300 303 9988 or visit the Essex Wellbeing Service website
My Planned Care
Visit www.myplannedcare.nhs.uk for estimated hospital waiting times and local support options.
Patients Know Best
If you live in Mid and South Essex, you can access your hospital information (appointments, test results, letters) through the Patients Know Best portal. Find out more.
NHS App
Download the NHS App for quick and secure access to your referrals, prescriptions, and health advice from your phone or tablet.
If you do not need your appointment please contact us and cancel then we can offer to another patient
DID NOT ATTENDS Nov 2024
| Role | Appointments | Minutes |
| GP | 50 | 520 |
| Registrar | 15 | 271 |
| Specialist Nurse | 4 | 145 |
| Nurse Prescriber | 15 | 285 |
| Nurse | 135 | 1871 |
| HCA | 91 | 1077 |
| Physio | 7 | 14 |
| 317 | 4183 |
Over 69 hours
We are a training practice and provide instruction and practical experience for most clinical roles in the surgery. It is therefore common for another clinician to be present in your consultation. If you wish to speak with your clinician privately, please make them aware at the start of your consultation and the registrar/medical student/practice nurse will be asked to leave. Thank-you for assisting us teach the future workforce of the NHS.
Local residents registered with a GP practice in mid Essex can now access an appointment with a GP, nurse or healthcare assistant in the evening and on Saturday and Sunday thanks to the opening of extended access health hubs.
Our Hubs are located and rotate at the following practices:
Appointments are available*:
Extended Access hubs offer most NHS services that your own GP practice would, including NHS health checks and smear tests.
For home visit requests, please call as early as possible, preferably before 10am. Your visit request details and contact telephone number are to be left with the receptionist who will pass to the Duty GP for assessment.
Not all Home visit requests will result in a Home visit. The GP should call you or your family member /carer with your permission to discuss the best options for all. We rely on the co-operation and good common sense of our patients in this respect.
Home visits are for those too frail, disabled or confined to bed.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.